Successful Quality Initiative: Global Player Meets Biotech Startup

Thanks to a cooperation with BakerHicks, Single Use Support is now taking the qualification and validation strategies of mechatronic systems to the next level. The synergy of know-how between the renowned giant in pharmaceutical engineering BakerHicks and the Tyrolean startup Single Use Support represents a beneficial cooperation for both parties. However, the biopharma customers will profit the most.

As a young, aspiring company in the biotechnology industry, Single Use Support quickly established qualification strategies for its innovative process solutions for processing high-quality antibodies. As a result, Single Use Support optimally supports its customers from the pharmaceutical industry in fulfilling regulatory requirements. The rules of “Good Manufacturing Practice” (GMP) that apply in the industry are used as the basis for quality assurance in production in order to ensure appropriate product quality and optimal leveraging for the customer.

Quality assurance of innovative single-use technologies
This was made possible by the targeted acquisition of expertise from the ranks of BakerHicks, a global company with many years of experience in pharmaceutical engineering. With a clear understanding of the customer requirements and the communicated goals of the company, a tailor-made “end-to-end” qualification concept was quickly developed and qualification standards for the automated process systems manufactured by Single Use Support were developed. SUSupport delivers innovative technologies that enable its customers to fill, freeze, thaw, and safely transport high-quality and vital substances in so-called single use bags on a large scale in a safe and controlled manner.

Biopharma customers as winners
Not only the two business partners benefit from the successful cooperation with BakerHicks, but above all also the pharmaceutical customers, who can purchase GMP-compliant complete qualification packages in the future as an additional service. “The customer receives an all-round carefree package and can reduce his internal qualification effort to an absolute minimum,” explains project manager Elisabeth Haas-Karagiannidis.

Single Use Support thanks BakerHicks Austria for the valuable support and great service that David Haidinger and his team offer even small customers.

About Single Use Support GmbH
What started with a vision in a garage quickly developed into a global technology company. Single Use Support GmbH was founded in 2016 by Johannes Kirchmair and Thomas Wurm. The company specializes in the development and production of mechatronic systems for the pharmaceutical industry. In cooperation with international pharmaceutical companies, the start-up company develops solutions for a 100% safe liquid logistics process. Single Use Support offers innovative product solutions that enable high-quality, vital drug substances in so-called single-use bags to be transported safely, sterile and frozen around the world. The start-up's customers are well-known pharmaceutical companies in Europe, Asia and America.

Single Use Support has been awarded as the winner of the Tyrolean Innovation Award and the Young Entrepreneur Award in 2018. In 2019, Single Use Support achieved first place in the young entrepreneurs award in the category “export” of the business magazine “Gewinn”. Single Use Support currently employs over 30 people. In 2020, the company will exceed the 40 employee mark and is planning sales of EUR 14 million. Management expects sales to double again in 2021.