Discover Equipment Service Plans Built Just For You

Choose a service plan to fit your needs

Your lab is unique. Your service plan should be too. It’s why we offer a range of service plans and customizable options. To keep your Cytiva equipment running at its best, we'll meet your unique service needs. Whether you're looking for basic maintenance or fast 24/7 support, we've got you covered.

Our plans provide

• Improved performance: Choose from a wide range of solutions to maximize your equipment’s performance.
• GMP compliance: Our procedures follow Good Manufacturing Practices (GMP) standards.
• Genuine Cytiva parts: We use genuine Original Equipment Manufacturer (OEM) parts. Each specifically designed for your Cytiva instrument.
• Proprietary service software: Our proprietary service software and advanced digital tools enable speed and quality at all steps of the service lifecycle.
• Priority response: Our service plans provide priority response time.
• Simplified issue reporting: Our online portal makes issue reporting and tracking easier.

The right level of care for peace of mind

Keep your systems running at peak performance. Whether it’s a single instrument or an entire facility, we’ll collaborate on a plan that meets your needs.

Essential

Stay compliant and operate with confidence

If you're looking for a cost-effective way to maintain performance and compliance, our essential tier is the perfect fit.

• Focuses on: Preventive maintenance, remote support, and priority repairs—ensuring your instruments stay reliable without stretching your budget.
• Best for: Busy labs and complex instruments that can’t afford downtime.
• You’ll benefit from: Guaranteed fast response, predictable costs, and maximum performance.

Flexible

Adapt your service to evolving labs and growing operations

For users that need more control over how and when they use support, our flexible tier is an ideal option.

• Focuses on: Simplifying costs using a prepaid account so you can order repairs as needed, plan maintenance, and take training.
• Best for: Teams managing multiple instruments or navigating changing workflows.
• You’ll benefit from: Flexible allocation of funds, priority response times, and tailored service, so you can focus on your science—not your service logistics.

Comprehensive

Predict ownership costs and secure priority scheduling

For complex instruments, high-throughput environments and multi-user environments, our comprehensive tier delivers total peace of mind.

• Focuses on: Preventive maintenance, remote support, and priority response to get you up and running fast. You can even leverage IoT-enabled diagnostics for compatible instruments.
• Best for: High-throughput labs, core facilities, and environments where organic solvents are used.
• You’ll benefit from: Priority response, equipment performance, and full budget predictability so you can focus on your science and process.

Quality and experience you can trust

Unlike third party service companies or asset managers, Cytiva focuses exclusively on our own equipment.

Certified field engineers

• Our experts receive exclusive training on our equipment
• They are Cytiva certified to meet our high engineering standards
• They are recertified to the latest factory developments

Decades of engineering

• 50+ years of design experience
• Design engineers support our service engineers
• Continuous improvement via service bulletins
• Collective experience documented in our knowledge library

GxP compliance

• 100% genuine new OEM certified spare parts
• Robust quality management system that supports GxP compliance

Proprietary software

• Testing and calibration software is designed into our service platform
• Our software is exclusive to Cytiva service engineers

Extra support when you need it

Whether you're supplementing an existing service plan or operating without one, our 
flexible service options are available when you need them.

• Repairs: Fast, expert help from factory-trained engineers.
• Mail-in repair: A simple, cost-effective option for eligible instruments.
• Spare parts advisory: Ensure your in-house parts inventory has the right components.
• Relocation: Precision and care at every step of the relocation process.
• Hardware and software upgrades: Retrofit your existing equipment with the latest functionality.